Water Softener FAQ
Water Softener Frequently Asked Questions
AQUA-REX WATER SOFTENER SETUP
Which Aqua-Rex unit should I purchase?
The Aqua-Rex WK1 is ideal for most residential applications with city water supply and gas water heaters, tank and tankless, with pipes up to 1 ½” in diameter. The WK2 is for pipes up to 2”, and WK3 for up to 3” Anything larger than that, we ask you to contact us at 702-304-2170
How big is the Aqua-Rex unit?
The Aqua-Rex WK1 measures 4” x 3” x 2” – it fits in the palm of your hand.
Where do I install my Water Softener?
Aqua-Rex is simple to install. Just wrap the wires around the inlet pipe to the water heater. Second choice would be on the softener loop or third choice anywhere else on the cold-water supply. Remember the signal goes in both directions, upstream and downstream so you don’t need to pass the water through the wires to have it treated.
Just plug the transformer into an outlet – that is all you have to do. No set up or calibrating and it needs no servicing, supplies or maintenance, it is Plug and Play. It cost around $20 a year in electricity. There are no pipes to cut or plumbing to play with so it’s perfect if you are a renter. Just remember to take it with you when you move homes.
What do I need to install Aqua-Rex?
Everything you need for your soft water unit is included. No additional parts or tools to install it are needed.
What kinds of pipes will Aqua-Rex work on?
Aqua-Rex works on plastic pipes and metal pipes.
Does Aqua-Rex work on any sized pipe?
The WK1 unit is for pipes in diameter of up to 2”. For larger pipes, please contact us.
What type of outlet will my Aqua-Rex need to be plugged into?
Aqua-Rex units plug into a standard 110 Volt electrical outlet.
Should I hire a plumber to install my Aqua-Rex?
No need to hire a plumber to install my Soft Water Unit by Aqua-Rex. It’s a simple 20-minute DIY installation.
Do I need plumbing knowledge for my Aqua-Rex?
None whatsoever. Just follow the simple installation instructions that are included and online.
Do I have to cut pipes to install Aqua-Rex?
No Cutting of pipes or tools needed to install your new Water Softener.
The Aqua-Rex cord is not long enough, what should I do?
If your water softener unit comes with a transformer, that you just plug into an extension cord.
What if I already have a water softener installed on my home?
You can use Aqua-Rex if you currently have a water softener. Just Bypass your current water softener unit or unistall it.
Do I need any tools to install Aqua-Rex Water Softeners?
None
Where do I put the salt for Aqua-Rex?
Aqua-Rex does not need salt
Can Aqua-Rex be installed outside?
The WK1P for Swimming Pools & Spas is fully waterproof, but the transformer is not, so that outlet will need to be protected
Can Aqua-Rex withstand high temperatures?
I’m moving – can I remove Aqua-Rex and install somewhere else?
Yes! This is one of the best features of Aqua-Rex Water Softeners. Simply unwind the wires & take it with you when you move!
Why is Aqua-Rex so inexpensive?
Water Softeners by Aqua-Rex are less expensive than traditional water softeners because there is a lot less bulk. No Maintenance, upkeep, No Salt or any other kind of water additives needed like the other types of Soft Water Units.
Do I need a GFCI?
No, you do not need a GFCI outlet with Aqua-Rex. Just use a standard 110v Outlet in your home.
How will I know if Aqua-Rex is working?
You should immediately notice a difference in your hair, skin and how well cleansers and soaps lather. Soon you will notice a difference in water scaling build up.
Do I need to turn Aqua-Rex on?
No. It will starts working the moment you install it and plug it in.
Does Aqua-Rex require calibration?
Aqua-Rex Water Softeners DO NOT require any Calibration set up or any maintenance whatsoever. Easy Simple one-time installation and done!
Has Aqua-Rex Water Softeners been third-party tested?
Aqua-Rex is the device with the first US independent third-party performance verification. When tested by IAPMO R&T Labs it showed it could reduce scaling by 83% in Las Vegas water heated to 180°F for 23 hours.
Where do I install it?
Aqua-Rex is simple to install. Just wrap the wires around the inlet pipe to the water heater. Second choice would be on the softener loop or third choice anywhere else on the cold-water supply. Remember the signal goes in both directions, upstream and downstream so you don’t need to pass the water through the wires to have it treated. Just plug the transformer into an outlet – that is all you have to do. No set up or calibrating and it needs no servicing, supplies or maintenance, it is Plug and Play. It cost around $20 a year in electricity. There are no pipes to cut or plumbing to play with so it’s perfect if you are a renter. Just remember to take it with you when you move homes.
Does it treat all the water in the home?
Aqua-Rex treats all the water in the home, all the time. It sends a signal into the water heater even when no water is flowing, and it also sends a signal back into the cold supply in the rest of the home so mixing valves, showerheads and kitchen faucets won’t get scaled up either. It is OK to treat the water to the kitchen faucet because it doesn’t add unhealthy sodium to the water, instead it retains the healthy calcium.
How does it compare with a water softener?
Aqua-Rex doesn’t use any salt or chemicals and it doesn’t produce any environmentally unfriendly discharges. It needs no maintenance or servicing and it costs hardly anything to run. It doesn’t add any unpleasant taste to the water or risk any additional corrosion to your plumbing system. It’s a lot less expensive to buy, install, and maintain.
Is it as good as a water softener?
Aqua-Rex reduces scaling like a softener, but it also gets rid of the old scale in the home which a softener won’t do. It softens hot water, so you use less soap and detergents, but you don’t get that slippery feel to the water from the sodium dumped in by a softener. It can deliver about the same benefits as a conventional water softener, and there’s no salt to haul!
Will it work on any pipe material?
You can wrap the Aqua-Rex wires on any type of pipe material: plastic or metal, even the flexible copper inlet pipe to the water heater.
What does Aqua-Rex do to the swimming pool?
Aqua-Rex is great for clearing the calcium scale from tiles and water features. It reduces scaling in the saltwater chlorine generator and makes the biocide work more efficiently. It reduces phosphates thus making the pool clearer. The WK1P is fully waterproof and should be installed on the circulating line after the pump
Does Aqua-Rex work on the dishwasher?
The answer is no. The pump in the dishwasher reduces the effectiveness of Aqua-Rex so you need to use a good hard water detergent and most importantly a hard water rinse aid, such as Lemi Shine ®, which is available from most stores. If you follow these instructions you should be happy with the results from the dishwasher. Laundry washing machines work better with Aqua-Rex
Can Aqua-Rex treat anything bigger than a home?
Aqua-Rex units are available for all pipe sizes and are installed on hotels, condos, industrial plants and cooling towers. They are used in schools, colleges and military bases, everywhere that hard water is a problem.
How do our Water Softeners Work?
How do I know if I have hard water?
You most likely have hard water if: You have a white crust on your
Does Aqua-Rex work on city water supply?
Yes, Aqua-Rex has a unit for that
Does Aqua-Rex work on gas tank heaters?
Yes, Aqua-Rex has a unit see our Water Softeners for Gas Water Heaters WK1.
Does Aqua-Rex work on electric tankless heaters?
Yes, Aqua-Rex has a unit see our Water Softeners for Electric Water Heaters WK1-E.
I have a big house. Does Aqua-Rex still work?
Yes it does! Whether your home is 1200 square feet, or 12,000. Aqua-Rex Water Softeners treats all the water without any lag in performance.
Will Aqua-Rex interfere with my radio or my baby monitor?
Not at all. Our Water Softeners are baby safe too.
I rent my home – Can I still use Aqua-Rex Water Softeners?
Of course! Fast, Easy to install and uninstall. Aqua-Rex requires no tools or plumber installations. DIY, is easy to remove and take with you when you move homes even works in any state, county, City Water or Well Water system.
Are Aqua-Rex Water Softeners safe to drink and cook with?
Yes, it’s very safe, there isn’t any unsafe about Aqua-Rex treated water. From Testing & Reviews people prefer our Water Softeners over the others.
Is Aqua-Rex safe for Clothing and Linens?
Water treated with Aqua-Rex Water Softener units are also great for your clothes and much gentler on your finer fabrics like sheets & towels. Also saves on Fabric softeners.
QUALITY WATER SOFTENERS
Are there any harmful side effects to Aqua-Rex?
No
Is Aqua-Rex treated water better to drink than tap water?
There is no change to the water – it is the same for drinking.
Is Aqua-Rex treated water better to drink than traditionally-softened water?
Much better for you as all the healthy minerals are retained and unhealthy sodium has not been added.
Is Aqua-Rex safe for pets?
Absolutely
Does Aqua-Rex treated water taste any different?
Some people say it tastes better
Does Aqua-Rex treated water have any odor?
There is no effect on odor.
What about the healthy minerals in tap water?
Nope
Does Aqua-Rex add any chemicals to the water?
None whatsoever
Softer Hair & Skin
Your hair will be softer. Your shampoo will lather richly, using less of your product. You will feel you are able to rinse all the suds out and not feel your hair weighed down
Is Aqua-Rex good for color treated hair?
Aqua-Rex may help your color from fading as quickly as it normally does, because the Harshness of the dissolved calcium is no longer there.
My wires got damaged
Call us for replacements. They are special wires. : (702) 304-2170
Can I open Aqua-Rex up to see what’s inside
If you do, you void the warranty
Where has Aqua-Rex been installed
Everywhere! Schools, Correctional Facilities, Businesses, Condominiums, Townhomes, Houses, Factories, Fountains, Salons and Spas, Hotels, Casinos, Pet Grooming Salons, Apartments, Dentist Offices, and more!
How many have been installed
Hundreds of thousands
What happens if my water is shut off
The unit will resume working when the water is back on
What happens if my electricity is shut off
The unit requires electricity to run, so it will resume working when the power is restored
Will Aqua-Rex work on a condo or apartment building
Absolutely! We have units for all size of buildings
How much is shipping
Check our FREE SHIPPING SPECIALS.
Normally Shipping runs approximately $13-$17 depending on Shipping Zones.
Pick up at our Local Lave Vegas Office 3301 Spring Mountain Road, Suite 18, Las Vegas, NV 89102
What are my shipping options
For home delivery we use USPS. For all commercial addresses, we use FedE-x.
Who pays for return shipping
Call us for Returns. (702) 304-2170 We want you to be happy with your water softener. We can help if there’s installation issues. Thank you
What hours can I pick up my Water Softener?
Saturday & Sunday – CLOSED
Saturday & Sunday – CLOSED
Our Water Softeners will save you time cleaning your Bathroom and…
Stop Water Scale
It stops water scale from sticking to surfaces so water heaters don’t scale up and shower heads stay clean. Less cleaning your bathroom
Cleans Plumbing
It breaks down and cleans out the existing water scale in plumbing systems. Helping your home plumbing water system.
Softens Hard Water
It softens the hot water so soaps lather better when washing your hair and laundry. Feel the difference with our Home Soft Water Systems.
Salt Free
Aqua-Rex requires no salt, saving you money and reducing sodium intake in drinking water and chloride contamination in waste water.
Simple To Install
Just wrap the wires around the inlet to the water heater or on the softener loop and plug the transformer into an outlet. That’s all there is to it.
20-Year Warranty
We guarantee repair or replacement of the Aqua-Rex water softener system in case of manufacturing defect during twenty years after purchase.
RENTERS! Easy to Move and Install Again
Renters Rejoice as you can now have a water softener that you can install yourself and then take with you when you move.” “The softener that goes in a suitcase!
Maintenance Free
Aqua-Rex water softeners needs absolutely no maintenance at all. Just fit it and you can forget it.
Performance Verification
Aqua-Rex is the only soft water system with independent third-party verification by IAPMO R&T Labs which showed a reduction of scale of 83% in Las Vegas water heated to 180 degrees F for 23 hours.
